Skip to content
ARANEUX

AI services

AI chatbots & voice agents

Chat and voice agents on WhatsApp, web and phone that answer, book and hand over to a person at the right moment.

Book a free callSend a brief

In short

We build AI chatbots and voice agents for WhatsApp, websites and phone lines. They answer from your own content, book appointments or check orders through your systems, and hand over to a person with a summary when they should. The first channel is usually live in about five weeks, on the official WhatsApp Business API, or Twilio, LiveKit or Vapi for voice.

Conversations your customers don't have to wait for.

Customers write on WhatsApp, on your website and in DMs, and still call when it matters. A good conversational agent answers the common questions instantly, takes simple actions like booking or checking an order, and hands over to a person with the full context when it should.

We've built WhatsApp-first support inboxes, website assistants and voice agents for clients. Text agents run on the WhatsApp Business API, web chat or your existing help desk. Voice agents use realtime speech models with Twilio, LiveKit or Vapi for natural, low-latency calls.

The rules are the same as for any agent we build: answers grounded in your content, actions through narrow tools, every conversation logged, and a clear path to a human.

Is this for you?

You'll get the most out of this if

  • Your team answers the same 40 questions on WhatsApp every day
  • Customers wait hours for replies outside office hours
  • You want inbound calls answered and qualified around the clock
  • Your old rule-based chatbot frustrates more people than it helps
  • You want every conversation in your CRM instead of on someone's phone

Deliverables

What you walk away with

  1. 01

    A chat or voice agent on your channels

    WhatsApp, web chat, Instagram, Telegram or a phone number, sharing one brain and one knowledge base.

  2. 02

    It does things too

    Booking, order lookup, lead qualification and ticket creation through tools connected to your systems.

  3. 03

    Handover that keeps context

    When a person takes over, they see the whole conversation and what the agent already tried. No one asks the customer to repeat themselves.

  4. 04

    Transcripts and analytics

    Every conversation searchable, with resolution rate, handover rate and common unanswered questions reported weekly.

Timeline

How the project runs

Typical timings for a first live version. We confirm yours in writing after discovery.

  1. Week 1

    Script the real conversations

    We read past chats and call logs to find what customers actually ask and where they get stuck.

  2. Weeks 2 to 4

    Build and test

    The agent, its knowledge base and its tools, tested against hundreds of real past conversations.

  3. Week 5

    Soft launch

    Live on one channel or for part of the traffic, with your team watching every handover.

  4. Ongoing

    Scale

    More channels, more actions and weekly tuning from real transcripts.

Usual stackWhatsApp Business API, OpenAI Realtime, Claude, Twilio, LiveKit, Vapi, Deepgram, ElevenLabs, Whisper, Node.js, Python, RAG

Why a small studio

The person who scopes your project is the one who builds it, and the one who picks up when it breaks at 2am.

The founder is on your project
Hussain leads every build himself. You won't brief an account manager who briefs a developer who briefs someone else.
Three people, the output of ten
We build with Claude, Codex and our own agent tooling every day. A small senior team now covers what used to need a department.
We stay after launch
Evals before every release, a log of each AI decision, cost limits and someone on call. Month six matters more to us than demo day.
Your repo, your cloud
The code sits in your GitHub and runs in your AWS, GCP or Azure account from the first commit, on tools your next hire already knows.
Projects shipped
115
since 2014
Clients served
53
US, UK, EU, Middle East, APAC
Average rating
5.0
113 of 113 rated jobs
Years shipping software
18
the founder, since 2008

Case studies

Where we've done this before

FAQ

Questions people ask

Can the bot work on WhatsApp?

Yes. We use the official WhatsApp Business API, so your number stays verified and compliant, and conversations can flow into your CRM or help desk.

How natural do voice agents sound now?

Very. Realtime speech models handle interruptions and respond in well under a second. We tune voice, pacing and when to transfer to a person, and always disclose that the caller is talking to an AI.

Which languages are supported?

Most major languages, including English, Hindi, Arabic, Spanish and German. We test in each language you need before launch.

What if a customer wants a human?

They get one. The handover is a first-class feature: the agent passes the conversation and its summary to your team, during or after hours.

Keep exploring

Start here

Let's scope yours.

Send a few lines about the workflow or product. You'll hear back from Hussain within a working day with questions, a rough shape and a ballpark.

Book a free callhello@araneux.com